FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

IS MY INFORMATION CONFIDENTIAL?

I'M NEW TO PURCHASING ONLINE, IS MY CREDIT CARD INFORMATION SAFE?

WILL I BE CHARGED SALES TAX ON MY ORDER?

WHAT WILL MY ORDER COST TO SHIP?

WHAT METHODS OF PAYMENT DOES IRON GATE ACCEPT?

DOES IRON GATE HAVE HANDLING CHARGES?

HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?

WILL THE PRICES I SEE LISTED ONLINE CHANGE?

I HAVE A LARGE ORDER TO PLACE, DO I NEED TO PLACE IT ONLINE?

ARE DISCOUNTS AVAILABLE FOR LARGE ORDERS?

HOW DO I KNOW IF WHAT I WANT IS IN INVENTORY?

MY ORDER CONTAINS BOTH STOCK AND NON-STOCK ITEMS, WHEN WILL THEY ARRIVE?

CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

WHAT IF I'M NOT PLEASED WITH THE QUALITY OF THE PRODUCT?

IS MY INFORMATION CONFIDENTIAL?
Iron Gate Hardware respects your privacy. We collect only the necessary information we need to complete orders and maintain a relationship between Iron Gate Hardware and our customer. No information obtained from Iron Gate will be sold or distributed to any company outside Iron Gate Hardware. BACK

I'M NEW TO PURCHASING ONLINE, IS MY CREDIT CARD INFORMATION SAFE?
Our secure servers (https) use the latest SSL (Secure Socket Layers) available to encrypt your Credit Card information between your browser window and our server. Once your transaction is complete, your information is promptly destroyed. BACK

WILL I BE CHARGED SALES TAX ON MY ORDER?
Currently, there is no national sales tax levied on catalog, phone, or online orders. However, Iron Gate Hardware must collect sales tax applicable to orders being shipped to states where we have a physical location. (PA 6%, DE 0%) BACK

WHAT WILL MY ORDER COST TO SHIP?
See our rates. BACK

WHAT METHODS OF PAYMENT DOES IRON GATE ACCEPT?
Visa, MasterCard, Discover, American Express, Check, or Danby Account. Funds are due at the time of order. If you decide to pay by check, please phone your order for further instructions. Your order will be delayed until all funds have been received. BACK

DOES IRON GATE HAVE HANDLING CHARGES?
No. Shipping fees (if applicable) will be added to your order based on our current shipping rates. BACK

HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
Get an idea of your order's lead time by viewing our lead time chart. Please note: Lead times shown are averages. Delays outside our control can occur for various reasons. We will do our best to deliver your order in a timely fashion, but are unable to guarantee an ETA. We do offer expedited shipping, see our shipping information for our services. BACK

WILL THE PRICES I SEE LISTED ONLINE CHANGE?
At Iron Gate, we pride ourselves on the integrity and honesty of our pricing and we're confident that you will feel comfortable doing business with us for this reason. We are also committed to maintaining the value of the brands we sell and the respective image of the brand. Our products will be the best quality available at a competitive market price. Be weary of resellers tempting customers with uncommonly large discounts; they will not remain in the market for long. As would be expected, market fluctuation and product availability effect pricing. We do reserve the right to change prices at any time without notice. However, if an order is placed prior to an increase, the prices at the time of order will be honored. BACK

I HAVE A LARGE ORDER TO PLACE, DO I NEED TO PLACE IT ONLINE?
Orders may be faxed, e-mailed or given over the phone. At our discretion, we reserve the right to require an order "sign-off" if you choose to place your order over the phone. This helps us to accurately place your order and prevents guesswork or mis-communications that could occur. Please note: Should you e-mail your order, please do not e-mail your credit card information; provide us with the best method for us to contact you so we can call you directly. BACK

ARE DISCOUNTS AVAILABLE FOR LARGE ORDERS?
We will gladly quote and consider a larger discount on sizable orders. If you are a builder, designer, or frequently purchase hardware products, consider setting up an account with us which offers discounts on every order you place regardless of size. For more information, click here. BACK

HOW DO I KNOW IF WHAT I WANT IS IN INVENTORY?
Iron Gate has the largest inventory of Emtek available; and is the only company to inventory Emtek on the east coast of the U.S. Our immense inventory covers cabinet hardware, interior door sets, entry handle sets, accessories and more. Products inventoried will show on our site with the following tag attached to the description "IN STOCK, SHIPS IN (1) BUSINESS DAY". When you see this, a configuration display will show when you add the product to your cart. If your selection of options matches our inventory, your order will ship from stock. We are unable to change the function, handing, or rosette on stock items. BACK

MY ORDER CONTAINS BOTH STOCK AND NON-STOCK ITEMS, WHEN WILL THEY ARRIVE?
All orders are shipped complete. This means your order will ship when the item with the longest lead time has been prepared. If you'd prefer, you may create two separate orders and separate the stock from the special order products, or contact us after you've placed your order and tell us you want your order split. You will be responsible for the shipping fee in any subsequent orders (see our rates). BACK

CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
Orders can be cancelled without penalty if the office is contacted within 24 hours of the order being placed. (If you place your order over a weekend or holiday, you must notify the office the next business day by 12 Noon EST.) Orders cancelled outside of this retrieval period will be subject to a $25.00 order cancellation fee. Please note: once an order has been shipped to you, it may not be cancelled. To return the merchandise you've ordered, view our Return Policy.

WHAT IF I'M NOT PLEASED WITH THE QUALITY OF THE PRODUCT?
Every product we sell is backed by a factory warranty. Unlike many internet-only dealers, we feel it is our obligation to work with the appropriate manufacturer on your behalf in the event of a problem. Please contact us first to discuss any manufacturer defects or quality issues with any product we sell and we'll take it from there. BACK